Customer services

CERTIFICATE OF AUTHENTICITY

All our jewelry is issued with a certificate guaranteeing the authenticity of our gemstones, handmade shell pearls & natural freshwater pearls. These have been carefully selected and set on 925 sterling silver mounts, covered with a layer of rhodium or 18ct gold plating. Each creation is the result of unique handicraft of our craftsmen.
Therefore jewelry of the same model can present variations in color and structure.

Photographic representations of our products are given indicatively only.
These can appear more or less large and their colors can show discrepanties of nuances, due to the
constraints of display on screens.

APPLICABLE WARRANTY

Our jewelry acquired from our official resellers is guaranteed for 1 year upon presentation of the invoice.
This warranty covers exclusively a manufacturing defect that may occur on one of our jewelry.

PRICES.

All prices communicated on the website are including 17% Luxemburg VAT,  but excluded from all eventual import taxes and duties for deliveries outside the European Community.

OUR JEWELLERY PACKAGING

Our jewelry is delivered in exclusive designed boxes from Pimente.
We are pleased to offer them to all our customers.